To cite this document: Stanislav Karapetrovic, (1999),”ISO 9000, service quality and ergonomics”, Managing Service Quality, Vol. 9 Iss: 2 pp. 81 – 89 Permanent link to this document: http://dx. doi. org/10. 1108/09604529910257948 Downloaded on: 17-10-2012 References: This document contains references to 27 other documents Citations: This document has been cited by 3 other documents To […]