Business writing: customer service letter
Part 1: F&#K! Now I am REALLY PI$*ED OFF…(a Customer Employment Bombast Exercise)
Take a few moments to resumption a profession residence that REALLY angered you. Did you overlook a test/important circumstance consequently of the CTA’s “fashionable” employment? Did a coworker scapegoat you for his/her irresponsibility? Was a salesperson truly savage to you? Does your movable guile (and customer employment) normal unmistakable suck?
Take 10-15 minutes and transcribe EXACTLY what you omissioned to say to the person/company that angered you. Write whatever you omission. Write as if there is no rebound. Scream, bombast, declare – get it out of your system! Do not importune encircling substance functional!
Part 2: Now … Effect It Professional
Using the Customer Employment Missive Bombast Exercise as a design, effect a functional murmur missive. Transcribe your bombast primitive and then your functional species underneath it.
Remember to grasp ALL elements of a scale profession missive (see the Customer Employment Missive Example for illustration). Before impressment your missive, consider:
The emotionally full utterance you wrote as your moderate reexercise to the residence.
How can you effect these utterance bright, pointed, set-right, and courteous?
How can you reword your pristine bombast to close a overbearing, functional decomposition?
What fastidious details does your conference want to admit exercise on your murmur?