- February 16, 2016/
Money Back Guarantee
BEWARE! Most companies in the academic writing industry DO NOT offer a specific Money Back Guarantee. They often tend not to keep their promise to return your money if you are not satisfied with the order. At WestWriters.com, we want you to FEEL SAFE when placing your order!
Our Money Back Guarantee gives you the right to request and receive a refund at any stage of your order, if anything goes wrong. This includes any possible problems you might encounter, and secures your interests. Our company enjoys a high customer satisfaction rate, while refund requests are rare, which is partly due to our crystal-clear Money Back Guarantee. Quality-based refund requests are reviewed by our specialists and processed within a 14 day period, all other refund requests are processed within 3-4 business days.
I want to cancel my order
If you decide to cancel your order before we assign a writer to work on it, you receive a 100% refund. If a writer has already been assigned, and it is confirmed by order`s status bar at the top of your order page, the refund amount depends on your deadline. You can claim a 70% refund if half or less of the period has passed, and up to 50% thereafter. This is because the writer who starts on your assignment should receive the compensation for the work done.
If you want to cancel the order, please make sure to contact our Support Team via phone or Live Chat as soon as possible, and then confirm the cancellation with a message on the respective order page. This is the only way we can process your request shortly.
Please note that you cannot receive a refund for order cancellation if the paper has been completed and delivered to your order page on time. If the paper has been delivered within the deadline you stipulate and pay for, you can only request a refund due to quality concerns, through the “Refund” button on your order page.
Provided you haven`t downloaded the paper and the circumstances for order cancellation were beyond your control a partial refund up to 30% might still be considered.
I paid for one order twice
If you notice that you were charged twice, and you receive two receipts from the payment processing system (that is, PayPal or Gate2Shop), do not hesitate to contact us. Forward both receipts to our email and the extra payment will be refunded in full within the shortest possible time.
I accidentally placed two identical orders
If you complete the payment for two identical orders by mistake, please contact us immediately to clarify the situation before we proceed with both orders. It is your responsibility to cancel any orders you do not need, before we assign a writer to work on them. Otherwise, they are regarded as regular orders and standard refund procedures apply (see *I want to cancel my order*).
No writer was found to work on my order
We always do our best to assign the most appropriate writer to work on your paper; however, it is still possible that on rare occasions the writer is not found. If this does occur, we issue a full refund for you.
If you request for the revision of the finished paper to be completed by a different writer, and a suitable one is not found, our Dispute Resolution Specialist reviews your claim and proceeds with an appropriate refund after you request it.
My paper was late
If lateness occurs due to the late upload of extra materials on your part, you cannot apply for a lateness refund. Please make sure all paper details and additional materials are provided upon placing the order.
If due to some other reason the first version of a paper is delivered after the original deadline, you can request recalculation of the order price, according to the deadline for delivery. For example, an 8-hour delivery paper completed an hour late now falls into the 24-hour delivery category, and should cost less. The difference in price is refunded. If lateness occurs with a long-term order (11-14 days or longer) we refund 7% upon your request.
If the first version of a paper is late and is not approved by you, you are eligible for a full refund as you might not need the paper anymore.
All lateness refund requests should be submitted in a note on your personal order page, within 14 days from the time the paper was delivered.
The revision of my paper was late
Delay refunds and price recalculation do not apply to revisions since revision deadlines are set individually for each order.
Make sure your writer has a sufficient amount of time to complete your order. For example, if your paper is due in 7 days, choose a 5-day deadline so we have time for any possible revisions.
I am not fully satisfied with the quality of the paper. However, I accept it and will revise it myself. I request a partial refund.
If you are not completely satisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, you can request a partial refund by clicking the “Refund” button on your personal order page and choosing “I am not fully satisfied with the quality of the paper. However, I accept it and will revise it myself. I request a partial refund”.
If you choose this option, you are automatically provided with the MS Word version of the paper. You then have 14 days to provide strong reasons and examples to back up your claim, or your own revised version of our paper as supporting evidence. As soon as you do that, up to 40% could be refunded at the Dispute Department’s discretion. To request a partial refund after you have already approved the last version of your order, contact our support team in chat, over the phone, or through your personal order page for assistance.
Failure to provide information required for dispute resolution within 14 days results in cancellation of the dispute, after which no refund is possible.
All partial refund requests should be submitted using the “Refund” button on your personal order page within 14 days from the time the paper is approved.
I am completely dissatisfied with the quality of the paper, so I have decided to write it myself. I request a full refund.
If you are completely dissatisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, if you haven’t previously approved the paper, you can request a full refund by clicking the “Refund” button on your personal order page, and choosing “I am completely dissatisfied with the quality of the paper, so I have decided to write it myself. I request a full refund”.
Please note that if you choose this option, the paper we created is immediately posted online for commercial purposes. You then have 14 days to provide strong reasons and examples to back up your claim. You could also upload a copy of your own version of the paper as supporting evidence that our writer’s work did not meet any of your expectations. The paper you provide is discarded immediately after our review, and is not stored in our internal database or shared with any third party. As soon as you do that, up to 100% could be refunded at the Dispute Department’s discretion.
Failure to provide information required for the dispute resolution within 14 days results in cancellation of the dispute, after which no refund is possible.
In case of a full refund request, the Company reserves the right to publish the paper online for commercial purposes. We do not keep any kind of essay databases, and “publish online” means that if the paper is googled, searched for in a search engine, or checked by any kind of anti-plagiarism software, it links back to our website. It may also be published as content or as a sample essay. This is done to protect our writer’s work in cases when a customer claims a refund after the work has been completed and used.
Customers have the opportunity to review their order and request additional corrections if necessary. However, once you press the “Approve order” button, which provides access to an editable and printable version of the paper, you cannot request a full refund. If you have at least once approved either the initial, or the revised version of your paper using the “Approve Order” button, you are only eligible for a partial refund.
All full refund requests should be submitted through the “Refund” button on your personal order page within 14 days from the time the paper is delivered.
I would like to receive a refund for an additional service/feature
Progressive Delivery order
For orders using the Progressive Delivery feature, the deadline for a revision request is limited to 21 days after initial approval. Once you press the “Approve part” button in your Progressive Delivery and proceed to the next section of your order, you cannot request a refund for the previously approved part.
You can receive a refund for only the last section of the order delivered to you. All parts of the order approved using “Approve part” button become non-refundable once we start working on the next section. The 10% Progressive Delivery fee itself is non-refundable.
The $5 deposit for our Writer’s sample service is non-refundable, so please make sure you check the samples provided on time. If you fail to request a different writer within the given time, we regard it as acceptance of the writer initially assigned.
If you pay the extra fee for an Advanced or ENL (English as a Native Language) writer, but we are unable to find one to work on your order at the time, and assign a writer with a lower category (such as Best Available) instead, the extra fee is refunded to you.
A copy of the sources used
The additional fee you pay for this service becomes non-refundable once the copies of the sources are delivered with your paper. In case they were not provided upon delivery for some reason this payment will be refunded.
I received my completed paper, but forgot to approve it
Please note you have 14 days to approve your order (or order part for orders with Progressive Delivery feature). Time for approval is calculated automatically from the moment the last version is uploaded to your personal order page. If you fail to request a revision or to approve your order (or order part) within 14 days, the paper is approved automatically by the system. From the moment the order is approved (by you or the system), you have 14 days to request a refund. After that, no refund request is possible.
My name is Simon G. Lewis. I am Head of the Dispute Department at WestWriters.com. I have resolved disputes in the field of academic assistance for over three years, and would like to share my impressions and give some advice based on my work experience.
A number of online services claim to have a 100% customer satisfaction rate. This can hardly be regarded as realistic. We can safely agree that it is almost impossible to achieve a full score running any kind of service. It is always possible to find a client or two who cannot be satisfied, regardless of the excellence of the service.
I am proud to say that our company has high customer satisfaction rate. This was accomplished through our team’s 24/7 hard work, and we are constantly trying to take it even higher. All members of our busy team do their utmost to ensure your WestWriters.com experience is enjoyable.
As a member of the Dispute Department, I am the one who deals with the small percentage of customers whose expectations were somehow not reached. I would like to assure you that if we are the ones responsible, we will not hesitate to refund your money; and to make up for the inconveniences caused. We generally do this by issuing a discount code for future orders.
There are a few things you can do to make sure your order does not go into dispute:
1. Please provide all details necessary for completion of your paper at the time you place the order.
2. Keep in touch with your assigned writer. They might need clarifications or additional information to make sure you get an A grade paper.
3. Stay calm and considerate, even in the unlikely event you need to make a claim or complaint. We are here to take care of any problematic situation. Our support team works 24/7, and is always happy to assist you.
Every single case is reviewed in detail by a qualified staff member. We guarantee rapid and precise conflict resolution. For us at WestWriters.com, a dispute is not merely a cancelled order that did not make it. A disputed order is a situation that involves two people, the customer and the writer, and must be resolved in a fair manner. The interests of both have to be considered.
In contrast with other sites, we do have a clear Money Back Guarantee. It is specific, very well structured, and clearly understandable. Any possible problematic situation is catered for, together with an appropriate refund percentage and a detailed explanation.
To be honest, dispute resolution is not always easy. It can sometimes be quite complex, and can require intricate proceedings. With every unique problematic situation, a fair investigation is run, and a just decision made.
Let me assure you that there is nothing as gratifying as a satisfied customer’s feedback, when a resolution has been reached, another client is happy, and a further order has been placed.
Simon G. Lewis
Dispute Department Manager